1. Overview and Dispatch Location

All orders placed through www.petcushionhome.com are dispatched directly from our operational headquarters located at 2030 W Broadway, Vancouver, BC V6J 1Z4, Canada. We manage our internal fulfillment and dispatch workflows to ensure that every pet cushion order is prepared and handed over to our carrier partners in an efficient manner.

  1. Carriers and Transit Times

We partner with major international courier services, including DHL, FedEx, and UPS Priority services, to deliver our products to customers across Europe.

  • Standard transport time is estimated between 6 to 9 business days following dispatch.
  • Throughout the fulfillment process, automated tracking notifications are dispatched to the email address provided during checkout at key operational milestones, including order dispatch, arrival at transit hubs, and local delivery.
  1. Transit Delays and Investigations

If a customer’s order exceeds the standard transport timeframe, our team will initiate an official investigation with the designated carrier. Depending on the verified circumstances of the transit delay, appropriate resolution—such as a replacement shipment or a refund—will be administered accordingly.

  1. Risk of Loss and Delivery

In compliance with applicable European consumer protection regulations, the risk of loss or damage to goods remains with petcushionhome until the goods are physically received by the consumer or a nominated third party indicated by the consumer (other than the carrier).