www.petcushionhome.com (operated under the brand name petcushionhome) respects your privacy and is committed to protecting your personal data. This privacy policy informs you as to how we look after your personal data when you visit our website and tells you about your privacy rights and how the law protects you.

Data Controller

The data controller responsible for your personal data is www.petcushionhome.com. If you have any questions about this privacy policy, please contact us using the details set out below:

Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes first name, last name, username, or similar identifier.
  • Contact Data includes billing address, delivery address, email address, and telephone numbers.
  • Financial Data includes payment details processed securely through our payment service provider, Stripe.
  • Transaction Data includes details about payments to and from you and other details of products you have purchased from us.

How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal obligation.

Payment Processing via Stripe

We utilize Stripe as our third-party payment service provider to process online transactions securely. When you make a purchase, your payment details are transmitted directly to Stripe. Stripe collects, uses, and processes your information, including payment card details, in accordance with its own privacy policy and strict international data protection standards. We do not store full credit or debit card numbers on our servers.

Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, regulatory, or reporting requirements. In accordance with applicable legal requirements in Canada and the European Union, transaction records and associated financial data are typically retained for a period of up to seven years to comply with statutory tax and accounting obligations, after which such data is securely deleted or anonymized.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure, restriction, transfer, or to object to processing. If you wish to exercise any of these rights, please contact us at [email protected].