1. What payment methods are accepted on your website?

We accept secure online payments through major debit and credit cards, including Visa, Mastercard, and American Express. Additionally, we support digital wallets such as Apple Pay and Google Pay for convenient checkout transactions. All payments are processed securely through our payment provider.

  1. Which shipping carriers do you work with and how long does delivery take?

We partner with major international carriers, including DHL, FedEx, and UPS Priority services, to deliver our pet cushion products to customers across Europe. Standard delivery takes between 6 to 9 business days. Throughout the fulfillment process, automated tracking notifications are dispatched to the email address provided during checkout at key operational milestones, including order dispatch, arrival at transit hubs, and local delivery.

  1. What happens if my order exceeds the standard transport time?

If your order exceeds the standard transport timeframe, our team will initiate an official investigation with the carrier. Depending on the verified circumstances of the transit delay, appropriate resolution—such as a replacement shipment or a refund—will be administered accordingly.

  1. What is your return and withdrawal policy for European customers?

For customers residing within the European Union and the United Kingdom, statutory consumer rights apply, including a 14-day right of withdrawal without providing any justification. The withdrawal period expires 14 days after the day on which you acquire physical possession of the goods. To exercise this right, you must inform us via email at [email protected].

  1. How do you handle damaged or defective items?

If you receive an item that is defective or damaged upon delivery, you may contact our customer support team via email at [email protected] within a reasonable timeframe, providing clear photographic evidence of the issue. Upon verification of the provided evidence, customers are not required to return the physical damaged item; we will proceed directly with a replacement or a refund based on the verified assessment.