1. Introduction

This Cookie Policy applies to the website www.petcushionhome.com, operated under the brand name petcushionhome, with our principal place of business located at 2030 W Broadway, Vancouver, BC V6J 1Z4, Canada. This policy explains how we use cookies and similar tracking technologies on our website in compliance with applicable data protection laws in Canada and the European Union.

  1. What Are Cookies

Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work efficiently, as well as to provide reporting information and enhance user experience.

  1. Cookie Consent and User Choice

In compliance with European regulatory standards and Canadian privacy frameworks, our website features a prominent cookie banner upon your initial visit. Non-essential cookies, including analytical and marketing cookies, are strictly disabled by default. We will only deploy non-essential cookies after you explicitly click the “Accept” button on our cookie banner to signal your informed consent. You retain the right to withdraw your consent at any time by adjusting your browser settings.

  1. Types of Cookies We Use
  • Strictly Necessary Cookies: These cookies are essential for the operation of our website, enabling core functionalities such as page navigation, secure checkout access, and system administration. The website cannot function properly without these cookies.
  • Analytical and Performance Cookies: These cookies allow us to analyze visitor behavior and website traffic to improve our overall operational performance.
  • Third-Party Cookies (Stripe): During the checkout and payment processing stages, third-party cookies managed by our payment processor, Stripe, may be deployed to facilitate secure transaction verification, fraud detection, and payment compliance. These third-party cookies are governed by Stripe’s respective privacy and cookie policies.
  1. Cookie Retention Periods

Cookie retention periods vary depending on the specific type of cookie:

  • Session Cookies: These cookies are temporary and are automatically deleted from your device the moment you close your browser.
  • Persistent Cookies: These cookies remain stored on your device for a defined period set by the specific cookie (ranging from a few days up to a maximum of 24 months, unless manually deleted by the user) or until they reach their natural expiration date, in strict accordance with statutory requirements.
  1. Contact Information

If you have any questions or concerns regarding our use of cookies or this Cookie Policy, you may contact us using the following details:

  • Email: [email protected]
  • Telephone: +1 6049042008
  • Address: 2030 W Broadway, Vancouver, BC V6J 1Z4, Canada